Unbundling the BPO: How AI Is Disrupting Outsourced Work
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YouTubea16z
Unbundling the BPO: How AI Is Disrupting Outsourced Work
Business Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies. In her article, "Unbundling the BPO: How AI Will Disrupt Outsourced Work," Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status quo. In this episode, Steph Smith (Podcast ...
71K views9 months ago
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